Charles Curtis Chamblee Jr.

3894 Friendship Road, Arab, Alabama  35016
(256) 655-5205
chuck@chuckchamblee.com

OBJECTIVE

My career objective is to hold a position in product/project management, technical support, or as a Systems Technician for a company that deals with computer-telephony products and the infrastructure that supports it, or with an organization in the public safety business as an IT specialist.

PROFILE

• Avaya Certified Associate (ACA) certified (July 2007).

• TIA Convergence Technologies Professional (CTP) certified (August 2006).

• Familiar with MS-DOS, Microsoft Windows, including NT 4.0, 2000, 2003 and XP Pro, Microsoft Office suite.

• Knowledge of PC setup and installation, configuration, and maintenance, as well as related peripherals.

• Experience in web design and publishing, using Microsoft FrontPage.

• General knowledge of CGI, PERL and PHP scripting.

• Experience in database administration with Microsoft SQL Server.

• Understanding of and experience in PC networking, including Cisco routers, switches, and TCP/IP.

• Background in Voice over IP (VoIP) and voice/data convergence technology, including media gateways, media servers and IP telephones. Specializing in Avaya Communication Manager.

• Familiar with debugging application code using Microsoft Visual Studio, including Microsoft Visual C++ and Visual Basic.

• Strong background in electronics, radio and TV, and digital logic.

• Very proficient in use of electronic test equipment and soldering tools.

• Extensive knowledge of telephony and CPE equipment, working knowledge of telephone central office switching equipment.

• Certified installer of Nortel Norstar KSU telephone equipment and phone sets.

• Experienced in working on customer premises in a live systems environment.

• Excellent customer communications skills, both over-the-phone and on-site.

• Proficient in the use of metal fabrication tools, including MIG welders, oxy-acetylene cutting tools and some metal machining equipment.

EMPLOYMENT HISTORY

TCI, Huntsville, AL

1994-Present

Systems Engineer (2004-Present)
Responsible for analyzing software issues with 9-1-1 ALI controllers and computer-telephony components at the software level, and proposing methods for resolution.  This includes gathering data from log files, setting up measures for reproducing issues in a lab environment, and recommending code changes for rectification of issues.  These responsibilities often require me to travel to and work on the customer premises under live conditions.

9-1-1 Product Manager (1998-2004)
Responsible for development of the computer-telephony based virtual phone component of the TCI Invision² 9-1-1 system.  This involved frequent participation in the annual NENA 9-1-1 Technical Development Committee meetings where I remained current on the latest industry standards and technologies available.  Worked closely with customers and development team to develop the product as required by our customers.

Customer Service Engineer / Installer (1994-1998)
Responsible for over-the-phone and on-site troubleshooting of technical issues with customers’ computer-telephony equipment and ALI controllers, assistance with system configuration and installation support.

ITEC, Inc, Huntsville, AL

1980-1994

RMA Supervisor (1992-1994)

As supervisor of the RMA department, I was responsible for the timely repair and return of customer equipment that was sent in for repair.  My team was responsible for logging-in received defective equipment, effecting repairs and returning the repaired equipment to the customer.

IT Technician (1988-1992)

Reporting to the director of Customer Service, I was tasked with the daily maintenance of all of the company’s PCs and peripherals, as well as maintenance of the company’s mainframe computer and storage mediums.  I was also responsible for the computer network maintenance and expansion of the network as new requirements arose.  I was also responsible for maintenance of the company’s digital PABX phone system, and the energy management system, which was used to cycle back electrical requirements during company off-hours and weekends.

Customer Service Engineer (1983-1988)

Responsible for assisting customers in troubleshooting system failures over the phone, as well as assisting installers with installation and configuration issues.

Electronics Technician (1980-1983)

Responsible for testing, troubleshooting and repair of electronic circuit boards used in central office telephone switching equipment.

I vacated my position with the company voluntarily in November, 1994 due to the company’s financial instability, and to the fact that my working hours were cut to 32 hours per week in November, 1993, with no improving conditions over the course of the following year.

Synchro Corporation, Arab, AL

1979-1980

Quality Assurance Inspector

My duties included inspection of incoming electronic components and raw materials used in the process of manufacturing automotive/RV/motorcycle electronics.  My duties also included frequent assembly line QA inspection, and a limited amount of minor repair and touch-up.

I vacated this position involuntarily due to a company reduction in work force.

Bill’s Radio and TV, Arab, AL

1978-1979

Radio/TV Service Technician

My duties included diagnosis of trouble and repair of car stereos, television sets, and home audio equipment.  I was also required to perform service calls at the customer residence, as well as pickups and drop-offs of customer equipment.

I vacated this position voluntarily due to the business closing.

EDUCATION

Marshall Technical School, Guntersville, AL

1977-1979

3-year certificate in Electronics

Received “Outstanding in Class” award, graduating in the top 97 percent of my class.

Arab High School, Arab, AL

1976-1979

High School Diploma